Company Overview

SiteGround is a Canadian-friendly hosting service offering .ca domain names and Canadian dollar shopping cart features. SiteGround has data centers across the United States, Europe and Asia, however the company is based in the USA. (If you are looking for a Canadian based web company, HostPapa and Canadian Web Hosting are both Canadian based.)

SiteGround offers excellent uptime, speed and instant support, all of which are critical to your website’s success. They also specialize in WordPress hosting, which is the number one content management system. This, combined with the extra features they offer has put them at the top of our list for 2017.

siteground screenshot

Performance and Reliability:

One of their major advantages over their competition is uptime. Uptime is the amount of time that a server has stayed up and running. Uptime is a great measure of how good a Web hosting provider is at keeping their systems up and running. It’s a pretty important statistic when it comes to web hosting. SiteGround easily beats out all competitors with a 99.999% proven uptime this year.

Customer Support:

customer support

Many of SiteGround’s competitors offer decent customer support…. after you’ve waited untold minutes to speak to a representative that is. Getting instant support is unheard of, yet that is one of the fantastic services they focus on and do an excellent job at.

In comparison to Godaddy, where I waited 45 minutes to speak to their support staff, a call to SiteGround was answered within 11 seconds. The support staff are knowledgeable, friendly and go extra lengths to solve any questions you may have. You can reach them via e-mail, live chat or phone.

Excellent support can make the different between hours of frustration and hair-pulling vs. a pleasant and easy experience. Compared to other customer support experiences, SiteGround definitely is a cut above the rest. It is in the way a company approaches customer support. Do they see it as an added cost they are continually trying to save money on and cut corners with, or do they have a company culture that views excellent customer support as an integral part of their company success? SiteGround goes the extra mile.

‘Auto-managed’ WordPress Hosting

wordpress hosting

One thing SiteGround excels at is WordPress hosting. Their plans include managed WordPress hosting across all accounts.

That means they’ll take care of common security holes with auto-updates, perform server-level maintenance, and provide monthly backups of your website.

All their plans include unlimited transfer, unlimited MySQL database space, free site transfer, one free domain registration, daily backups, and auto updates of WP core, themes, and plugins.

  • StartUP: $3.95/month includes WordPress website and 10GB disk space.
  • GrowBig: $7.95/month includes multiple WordPress websites and 20GB disk space with WP Super Cacher and 30 backup copies.
  • GoGeek: $14.95/month includes all the features included in the GrowBig plan, plus 30GB storage, one-click WordPress staging, and pre-installed Git for WordPress.

The storage space on these plans – especially the start up plan is on the lower side compared to some of the other hosting providers listed in our top 10. If you are just starting out however, 10GB of data is more than enough, and you can easily upgrade to a plan that includes more disk space.

Extra Security

WordPress managed hosting offers several security options. In addition to that, SiteGround also provides extra security across all hosting plans. Tools that are available include SpamAssassin and SpamExperts, IP address blocklists, Leech Protect, and hotlink protection.

Some of their plans come with free SSL for added security, and you can add HackAlert Monitoring for a very affordable $1 per month.

Money Back Guarantee

You can cancel your subscription through the User Area within 30 days of signup and you will get a full refund, no questions asked. However, like most other web hosting providers, their guarantee covers only the shared hosting plan. That means that if you purchased other features and types of hosting, you cannot count on a full refund.

In Conclusion…

PRO’S CON’S
  • Best uptime of 99.999%
  • 41% faster load time than other hosts
  • Instant 24/7 support
  • Plenty of security features
  • Rated the best hosting for WordPress sites
  • Free Domain name
  • Easy eCommerce installs
  • Free transfers of existing websites
  • Great ‘under-the-hood’ features
  • Slightly lower storage space
  • Money-back guarantee on shared hosting only

Reviews:

“Excellent customer service. The response was fast, less than five minutes. Pavlin answered my questions in detail and in fine English. Also, he seems to have a sense of humor, so I don’t think he’s a robot. I had a fine customer service experience and give him the highest rating.”

“I am working on a client’s website and her host is SiteGround. I am in awe of how fast their response time is. Holy smokes! Today Nedko helped me installing WP without affecting my client’s existing website. He never made me feel like I am stupid for not knowing how this can be done. Thank you, Nedko!!! It was a wonderful first experience dealing with SiteGround :)”